The reception, mail and liaison sub-directorate

Placed under the authority of a Deputy Director, the Reception, Mail and Liaison Sub-Directorate is responsible for:

• Reception, information and orientation of users;
• Receipt, processing and distribution of mail;
• The classification and conservation of signed documents;
• the production, notification of individual acts and breakdown of regulatory acts, as well as all other service documents;
• The relaunch of services for processing files.

It includes:

• The Reception and Orientation Service;
• The Mail and Liaison Service;
• The Recovery Service.

Placed under the authority of a Head of Service, the Reception and Orientation Service is responsible for:

• Reception, information and orientation of users;
• Receiving and sorting files;
• Checking the conformity of files.

It includes:

• The Reception and Orientation Office;
• The Compliance Control Office.

Placed under the authority of a Head of Department, the Mail and Liaison Department is responsible for:

• Registration and coding of physical files;
• Mail ventilation;
• The classification and conservation of signed documents;
• The reproduction of individual acts and all other service documents;
• Notification of signed acts;
• Creating electronic files.

It includes:

• The Inbound Mail Office;
• The Outgoing Mail Office;
• The Reprography Office.

Placed under the authority of a Department Head. the Recovery Service is responsible for:

• Recording of user requests;
• The systematic relaunch of services in the event of non-compliance with the deadlines prescribed for processing files;
• The initiation of the recovery towards other administrations and ministerial departments.